1. OVERVIEW

This Privacy Policy describes how Stuck in the Riddle Ltd (trading as “Riddle Ramble“, “we”, “us”, or “the Hub”) collects, uses, and protects your personal information when you visit our website, interact with our Mission Maps, or engage with our services. We are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

2. DATA CONTROLLER

Stuck in the Riddle Ltd is the data controller responsible for your personal data.

• Physical Address: 32 Westgate, Huddersfield, HD1 1NX, United Kingdom.
• Contact Email: info@riddleramble.com
• Phone Number: 01484 971299

3. THE INTELLIGENCE WE COLLECT

We collect several types of information to ensure your mission experience is seamless:

• Identity & Contact Data: Name, email address, and phone number provided via our “Signal the Hub” contact form or when signing up for missions.
• Financial Data: Payment card details and billing addresses. These are processed securely by our third-party processor, Stripe. We do not store your full card details on our servers.
• Technical & Tracking Data: IP address, browser type, and device information. We use Google Analytics and Facebook Pixel to monitor site performance and mission engagement.
• Marketing Data: Your preferences in receiving “Intel Reports” (newsletters) from us via Mailchimp.
• Location Data: Our interactive Mission Maps may request access to your device’s GPS to show your proximity to mission start points. This data is processed locally on your device and is not stored by us.

4. HOW WE USE YOUR DATA

Your data is utilized for the following mission-critical purposes:

• Operation: To manage bookings, process payments via Stripe, and provide mission access.
• Communication: To respond to your inquiries and provide updates on your “Riddle Ramble” experience.
• Marketing: To send you tactical updates and new mission alerts via Mailchimp (only where you have opted in).
• Optimization: Using Google Analytics and Facebook Pixel to understand how agents interact with the Hub and to improve our mission designs.

5. THIRD-PARTY DEPLOYMENT

We share data with trusted “specialist units” to provide our services:

• Stripe: For secure payment encryption.
• Mailchimp: For managing our operative database and email communications.
• Google & Meta: For website analytics and targeted mission briefings (advertising).
• Mapping Providers: To render our Mission Maps (e.g., Google Maps API).

6. INTERNATIONAL TRANSFERS

While our primary operations are in the UK, some of our third-party providers (like Mailchimp and Meta) may process data in the US. We ensure these transfers are protected by standard contractual clauses or equivalent legal safeguards. As we expand into Europe and the US, we will continue to update our compliance frameworks accordingly.

7. DATA RETENTION

We hold your intelligence only as long as necessary to provide our services or as required by UK financial and legal record-keeping obligations.

8. YOUR LEGAL RIGHTS

Under UK and EU data protection laws, you have the right to:

• Access: Request a copy of the data we hold on you.
• Correction: Ask us to fix inaccurate information.
• Erasure: Request the “Total Wipeout” (deletion) of your data from our systems.
• Withdrawal: Opt-out of marketing communications at any time via the “Unsubscribe” link in any email.

9. COOKIES

Our website uses cookies to enhance functionality. You can manage your cookie preferences through your browser settings or our on-site cookie banner.

10. UPDATES TO THIS POLICY

We may update this policy as the Riddle Ramble network expands. Please check back regularly for the latest tactical updates.